Shipping policy

We use a variety of shipping carriers in order to give our customers the best pricing and service options. All prices are real-time prices, we do not profit from shipping costs. We ship with Freight.com who offers UPS, FED EX, Canpar and Purolator. For free shipping on orders over $140 we will choose the most economical method. Tracking numbers will be sent via Shopify and Freight.com/Clickship.

Please note: If there is a change of address or address correction once the order has been processed there will be an additional charge.

ESSENTIAL OILS: Due to restrictions around shipping essential oils, we are only able to ship them within Canada.

We pack our orders using recycled paper. Please be aware that some of our products are sensitive to heat, cold and humidity. If your climate is experiencing extremes in any of these please let us know so we can do our best to make sure your products arrive in the best possible condition.

Canada

Orders over $140 ship for free using the most economical method
Orders under $140 are shipped as per the choice of the customer

Local Pickup

Choose local pickup at checkout to collect your order at our studio & shop

Helena Lane Vernon Studio & Shop - 3001b 31st St, Vernon, BC (Open Mon-Sat)

United States

Currently we can ship to the US. All duties and tariffs need to be paid in advance. Please contact us and we will work through the process together.

Rest of the world

All International orders are shipped as per the choice of the customer
I do not charge taxes or duties for international orders, it is the buyers responsibility to pay any and all the duties or customs charges that apply. Please note that we cannot take responsibility for lost orders if “without tracking” is chosen
Please note that "Surface" shipping options are transported by sea and can take many months to arrive, we do not recommend this option

Country

Shipping policy

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